The Creating Audiences, Transforming Libraries Programme, launched in 2003, was aimed at attracting new audiences to the libraries and building stronger community relationships through investment in the capital infrastructure, the creative professional development of library staff and service transformation.
This was to be achieved through:
- Investment in the capital infrastructure,
- The creative professional development of library staff, particularly frontline staff (i.e., those in direct, daily contact with library users and local communities), and
- Delivering service changes, supported by the Library and Information Service management and a consultant (Steve Dearden) who was recruited to facilitate particular aspects of the project.
This report includes a full evaluation of this programme which was carried out between April and July 2008.