Module 4: Meeting the needs of a range of disabled users Scope This module can be completed by an individual member of staff based on one user profile but it would be equally valuable for a team activity with team members choosing to work on different user profiles. This module is suitable for all library staff. Learning Objective To demonstrate that you are able to recognize and respond to the differing needs of a range of disabled users. Generic Learning Outcomes covered by this module Complete the Learning Needs Analysis Form to identify your specific learning needs Knowledge and understanding Increased knowledge and awareness of the needs of a range of disabled users. Skills - Improved communication skills in meeting with disabled people as service users recognizing and responding to the different needs of a range of disabled users
- Improved learning and access skills in designing and supporting learning activities matched to the needs of disabled users
- Improved enquiry handling skills, identifying the needs of disabled users and how they might be met
- Improved reader development skills in identifying the needs of disabled users and how they might be met
- Improved practical library skills in using the library systems with a range of disabled users
- Improved skills in solving problems constructively when working with disabled users
Attitudes and Values - Demonstrating creativity, enjoyment, inspiration and innovation in responding to the needs of disabled users
- Demonstrating flexibility in responding to change and to differing needs of disabled users
- Demonstrating a good positive image of services for disabled users
- Demonstrating interest in and empathy with disabled people and in meeting their needs as individuals
- Demonstrating a willingness to develop and take responsibility for own learning to support disabled users
Learning Activity This learning activity requires you to meet and consult with a disabled user in your library service; to write a brief case story to share with colleagues and then to choose one further option from those listed below. The Task sheets use a sample case story of a user with hearing impairment. If possible consult with a current library user. Everyone should complete Task 1 and at least one further task matched to the needs of your post and your own learning needs. Task 1 Timings needed for activity - Reading and preparation 2 hrs
- Interviewing disabled user 1 hr
- Writing case story 1 hr
Task 2 Select one of the following options to complete this module: Option 1 Option 2 Option 3 Timings needed for activity Self Assessment Please now use the Self Assessment Form to check your progress. Links to some further sources of information and support Able Magazine (formerly Disability View) Magazine highlights and promotes lifestyle issues important to disabled people in the UK today. Ace Centres Focus on the use of technology with the communication and educational needs of young people with physical and communication difficulties (2 centres) links and resources. Adaptive technologies in public libraries Paper from the Networked Services Policy Task Group. Books for disability Offers advice, information and sign-posting on the subject of reading difficulties, learning disabilities and books which are relevant to different impairments / disability issues. Changing Faces Website for everyone - to inform, challenge and inspire - and ultimately change the way we all see disfigurement: self-help booklets, children's fiction, leaflets, videos and information packs for professionals. Deafsign Website offering information, contacts and discussion on issues related to deafness and sign language; includes an interactive discussion forum,. email subscription list, BSL sample section, myth buster, and resource for schools. DEMOS Online Materials for Staff Disability Awareness. Disability Language and Access Guide Barking Council guide making clear the accepted language and etiquette that has been defined by disabled people. How People with Disabilities Use the Web World Wide Web Consultants (W3C) document providing an introduction to use of the Web by people with disabilities. It illustrates some of their requirements when using websites and Web-based applications. Techdis Aims to enhance provision for disabled students and staff in higher, further and specialist education and adult and community learning, through the use of technology. Databases include former National Internet Accessiblity Database (NIAD) with Information about products to help disabled people. STV/Museums, Libraries and Archives Council Best Practice Manual Information and guidance for library services for visually impaired people. e.g. Chapter 13: Aids and Assistive Technology. Back to top
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on meeting and consulting with disabled people