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Guidance notes on working with customers who have disabilities

These notes are not intended to be a comprehensive guide to responding to enquiries from customers with disabilities but provide some background to each broad disability and some guidance on how you need to respond. Although we have highlighted certain disabilities, please remember that each disabled person is an individual with varying needs and wishes.

Deaf and hard of hearing people (PDF 25KB)
People with visual impairment (PDF 25KB)
People with learning disability (PDF 25KB)

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Index

• Disability (General)
• Technology
• Users with learning disabilities
• Users experiencing mental health issues
• Users with physical disabilities
• Users with hearing impairments
• Users with visual impairments
• Users with speech impairments
• Users with facial or other disfigurements