Policy context
Planning your engagement and involvement
Carrying out a consultation
The duty to involve
Working with volunteers
Involving and collaborating with people in decision-making
- The Innovation Unit - The Engagement Ethnic - The paper argues that while public services belong to the public, too often their role in shaping their work is very limited. It argues that co-operative and mutual structures can help to put the public back into public services.
Community management and ownership of assets
The following websites have a selection of resources on this subject:
Evidencing your contribution to community empowerment outcomes
Equality Impact Assessments
Other useful resources
- Getting it right, and righting the wrongs - CLG Report - David Cook, Chief Executive of Kettering Borough Council, chaired this independent review and looked at the experience of service and redress provision from the customer's viewpoint. In particular the Review looked at how a customer-focused approach can be embedded in the culture of local service providers, to ensure services deliver first time as well as deal better with complaints.
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