Our work supporting improvement and promoting excellence spans museums, libraries and archives.
We hope these case studies will inspire and challenge others to be more creative and aspirational in what and how they serve individuals and communities.
Camden's innovative Refugee Work Experience Placement programme has enabled refugees to gain skills that will help future career
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Leicester Libraries and Information Services has delivered an ambitious new strategy taking on board its complex multi-cultural...
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When the Department of Health invited pilots for its ‘Information Prescriptions’ initiative only one was manage-led by a library
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The Black Country Libraries Partnership has developed a new set of standards to ensure families receive a warm welcome and...
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Getting the local community involved has transformed a council estate and provided a model for further community libraries in the
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How a new 'Time2Give' initiative has encouraged local people to become actively involved in the library service as volunteers
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Launching an audience-driven marketing campaign sees Norfolk’s libraries become some of the busiest in the country.
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Developing a new management process has seen Sandwell libraries engage with all of their local community, whatever their ethnic...
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How a “supermarket” style library service complete with check-in/check-out kiosks attracted local time-pressed office workers
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Constrained by Government spending limits, Wigan Council decided the only way to improve its libraries was to set up a...
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Residents, local organisations and businesses take an active role in the modernisation of the new Bentley library
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Getting local teenagers involved in transforming an area in the new Halewood library see young peoples' library use soar
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