Performance management

This range of information will support performance management. These links will help you to:

identify the outcomes which museums, libraries and archives contribute to
collect information on who is participating and their levels of satisfaction
use robust, reliable performance management information and sector standards

Delivering outcomes explains our outcomes-focused approach to performance management and the role of Local Area Agreements (LAAs) and provides links to resources including:

MLA Outcomes framework v2 (PDF 233KB)

MLA Outcomes framework case studies (PDF 105KB)

Examples of performance indicators and targets 2007/08 (PDF 259KB)

The Library Benchmark is a voluntary self improvement tool that allows library authorities to measure their own performance year on year.

Library Benchmark (PDF 89KB)

Latest News

Responsibilities transfer

From 1st October 2011, this site will not be updated, so please treat it as the static archive it is. This is because <a target="_Blank" href="http://www.artscouncil.org.uk/">Arts Council England</a> has now taken over museums and libraries responsibilities. <a target="_blank" href="http://www.nationalarchives.gov.uk/">The National Archives</a> has assumed responsibility for strategic leadership of the Archives sector. Arts Council responsibilities will also now include the Renaissance programme, Museum Accreditation, and Library Development, together with cultural property services such as Export Licensing and the Acceptance in Lieu scheme. The National Archives has assumed responsibility for providing strategic leadership to the archives sector and advising government on its development. The MLA is now winding down, with a skeleton staff remaining until May 2012 to complete the management of existing Renaissance contracts, complete outstanding financial and contractual arrangements and prepare for the appointment of a liquidator. This website will remain live until 31st March so that the public still has full access to the material on it – good practice case studies, toolkits, guidance and a range of other publications. Continue reading

Related links
delivering outcomes
The 2007 Local Government and Public Involvement in Health Act shifted local government performance management from a service based to an outcome based framework.
measuring satisfaction
An essential element of good performance management is knowing who is, and who is not using your service, and what users think of the service on offer.
performance resources
This element of the performance framework relates to use of performance management information about how to use resources efficiently.
identifying improvement needs
It is important to target improvement activity to those parts of a service or institution where it is most needed or where it will have the greatest impact.
improvement support
Once you have identified your improvement needs, then you can begin improvement planning.
standards
The national performance framework has moved away from service focused performance assessment, but service and sector standards still play an important role in supporting improvement.

MLA