Further sources and support

Guidance notes on working with customers who have disabilities

These notes are not intended to be a comprehensive guide to responding to enquiries from customers with disabilities but provide some background to each broad disability and some guidance on how you need to respond. Although we have highlighted certain disabilities, please remember that each disabled person is an individual with varying needs and wishes.

Deaf and hard of hearing people (PDF 25KB)

People with visual impairment (PDF 25KB)

People with learning disability (PDF 25KB)

Useful Websites

Latest News

Responsibilities transfer

From 1st October 2011, this site will not be updated, so please treat it as the static archive it is. This is because <a target="_Blank" href="http://www.artscouncil.org.uk/">Arts Council England</a> has now taken over museums and libraries responsibilities. <a target="_blank" href="http://www.nationalarchives.gov.uk/">The National Archives</a> has assumed responsibility for strategic leadership of the Archives sector. Arts Council responsibilities will also now include the Renaissance programme, Museum Accreditation, and Library Development, together with cultural property services such as Export Licensing and the Acceptance in Lieu scheme. The National Archives has assumed responsibility for providing strategic leadership to the archives sector and advising government on its development. The MLA is now winding down, with a skeleton staff remaining until May 2012 to complete the management of existing Renaissance contracts, complete outstanding financial and contractual arrangements and prepare for the appointment of a liquidator. This website will remain live until 31st March so that the public still has full access to the material on it – good practice case studies, toolkits, guidance and a range of other publications. Continue reading

Related links
case studies
The case stories introduce you to some interesting people with or working with people who have a range of disabilities, and are a good starting point in using the website
choose a module
The learning modules are intended to help develop your knowledge and skills through work-based modules supported by some existing key web-based resources
faq
The frequently asked questions are intended to guide you to starting points within this resource which will help you find solutions
find out about disability
The Disability Portfolio is a collection of 12 guides on how best to meet the needs of disabled people as users and staff in museums, archives and libraries
some tips on using this resource
The overall aim of the website is to provide a one-stop information and learning resource for library staff relating to access and equal opportunities for disabled people: a web-based resource for public library staff