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These notes are not intended to be a comprehensive guide to responding to enquiries from customers with disabilities but provide some background to each broad disability and some guidance on how you need to respond. Although we have highlighted certain disabilities, please remember that each disabled person is an individual with varying needs and wishes.
Deaf and hard of hearing people (PDF 25KB)
People with visual impairment (PDF 25KB)
People with learning disability (PDF 25KB)
The case stories introduce you to some interesting people with or working with people who have a range of disabilities, and are a good starting point in using the website
The learning modules are intended to help develop your knowledge and skills through work-based modules supported by some existing key web-based resources
The frequently asked questions are intended to guide you to starting points within this resource which will help you find solutions
The Disability Portfolio is a collection of 12 guides on how best to meet the needs of disabled people as users and staff in museums, archives and libraries
The overall aim of the website is to provide a one-stop information and learning resource for library staff relating to access and equal opportunities for disabled people: a web-based resource for public library staff